Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers by Roy Lilley

Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers



Download Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers




Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers Roy Lilley
Page: 160
ISBN: 9780749456603
Publisher: Kogan Page, Ltd.

Do you get on with everyone at work? Do you understand your colleagues? Do you often have to deal with conflict and problematic situations? Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: what conflict is and how to handle it coping with aggressive people motivating lazy colleagues dealing with difficult customers handling complaints Packed with tips, hints and warnings of potential hazards, this book will help you to avoid the bad times, horrible situations and awkward issues and keep your cool. MORE EBOOKS:
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